Privacy Policy for Henry Road Dental Practice

Henry Road Dental Practice is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information in

1- Who we are

Henry Road Dental Practice, 1A Henry Road, Birmingham, B25 8AH.  Telephone: 0121 706 0393

We are the data controller responsible for your personal information.

2- Information We Collect

We may collect and process the following types of personal data:

  • Personal details such as name, address, date of birth, telephone number, and email address
  • Medical and dental history, including clinical notes, X-rays, and treatment records
  • NHS number (where applicable)
  • Appointment details and correspondence
  • Payment and billing information
  • Website usage data (see Cookie Policy below)

We only collect information that is necessary to provide safe, effective dental care and to meet our legal and professional obligations.

3- How We Use Your Information

Your information is used to:

  • Provide dental care and treatment
  • Maintain accurate patient records
  • Communicate with you about appointments and treatment
  • Meet NHS requirements (where applicable)
  • Process payments and manage accounts
  • Improve our services
  • Comply with legal, regulatory, and professional standards

We do not use your personal data for marketing purposes without your explicit consent.

4- Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Provision of healthcare (Article 9(2)(h) UK GDPR)
  • Legal obligation (e.g. NHS, CQC, and regulatory requirements)
  • Legitimate interests (practice administration and service improvement)
  • Consent, where required (such as for certain communications)

5- Sharing Your Information

We may share your information only where necessary, including with:

  • NHS authorities (where NHS treatment is provided)
  • Dental laboratories and referral specialists
  • Other healthcare professionals involved in your care
  • Regulatory bodies such as the Care Quality Commission (CQC)
  • Payment processors and IT system providers

All third parties are required to handle your data securely and lawfully.

6- How We Store & Protect Your Data

We take data security seriously. Your information is stored securely using appropriate technical and organisational measures, including password protected systems and restricted access.  We retain patient records in line with NHS and professional record keeping guidelines.

7- Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request restriction or deletion of data (where legally permitted)
  • Object to certain types of processing
  • Withdraw consent where processing is based on consent

Requests can be made by contacting the practice directly.

8- Complaints

If you have concerns about how your data is handled, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO):  www.ico.org.uk

9- Changes To This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation or practice procedures.